We usually reply within one business day.
The fastest path: Account → Contact us. Pick a topic and your message comes straight to the team with the context we need.
Prefer email? Write to [email protected].
Broker link not completing — make sure you finish the sign-in in the tab that opens, using the broker login that belongs to your profile. You can always retry from Account → Trader dashboard.
Course progress missing — progress saves to your account; make sure you're logged in with the same email you subscribed under.
Community access — the chat rooms are free with any account, for registered members 18 and over. Set a member handle in Community → Profile to post. Every pool also has its own group for its trader and the members backing it; you join it automatically by backing the pool, and it appears on that pool's page.
Delete your account anytime in Account → Delete account. This removes your account, profile, photos, posts, paper history and course progress. Anything you have backed is withdrawn and returned to your paper balance. If you run a pool that others have backed, the pool is closed and removed, and every backer has their simulated funds returned and is emailed an explanation. Replies other members wrote stay, with your post shown as removed, so their conversations still read.
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